The report highlights the integration of AI across products and operations, alongside continued progress in reducing the environmental impact of its digital infrastructure.
“Small and medium-sized businesses (SMBs) are the backbone of local economies,”, says CEO Daniel Hagemeier. “As we scale our platform and embed AI more deeply into our products, our responsibility goes beyond enabling growth. We must ensure that this growth is secure, sustainable, and well-governed.”
Scaling AI with strong governance
AI is becoming a core capability across group.one’s platform. Demand for AI-driven use cases is increasingly supported by our infrastructure, while our own products are becoming more AI-enabled to help customers build, grow, and manage their digital presence more efficiently. As part of this transformation group.one has strengthened governance frameworks to ensure transparency, data protection, and operational control.
In 2025, group.one:
- Implemented group-wide AI governance guidelines, defining standards for AI deployment and data usage
- Expanded ISO 27001 and ISO 27701 certifications, strengthening information security and privacy management
- Reinforced its data governance framework to ensure consistent and transparent handling of customer data
These initiatives ensure that the company’s AI capabilities are embedded within our governance structure as they scale across products and markets.
Advancing Net Zero in a growing digital Infrastructure
As a provider of digital and AI-enabled services, group.one’s environmental footprint is primarily driven by energy use in data centres. Managing this footprint is central to the company’s growth strategy. In 2025, key progress included:
- Validation of the company’s 2030 emission reduction target by the Science Based Targets initiative (SBTi), confirming the company’s commitment to science-based decarbonisation and best practices.
- 96 percent of data centres are powered by renewable energy.
- Continued efficiency improvements driven by infrastructure consolidation.
These actions support a credible and measurable pathway toward Net Zero, ensuring that the expansion of digital and AI services is aligned with climate goals.
Supporting an inclusive and growing organisation
As group.one continues to expand internationally, attracting and retaining talent remains critical to its long-term success. Technology is built by people and must serve people. At group.one inclusion is not a standalone initiative; it is a capability that strengthens innovation, decision-making, and understanding of our customer base. In 2025:
- A global inclusion survey achieved 83% participation
- Inclusion training was rolled out across all regions
- Representation of women and gender-diverse profiles remained at 31% in a growing organisation
These efforts support a diverse and inclusive workplace, enabling innovation and collaboration across markets.
Looking Ahead
As AI adoption accelerates and regulatory expectations continue to evolve, group.one remains focused on scaling its platform responsibly. The company’s approach combines AI and data governance, science-based climate action, and a strong organisational foundation. Sustainability is embedded in how group.one builds, scales, and operates its platform, ensuring long-term value for customers, employees, and stakeholders.
The full 2025 Sustainability Report is available here